Next free WIHI broadcast from Institute for Healthcare Improvement (IHI) is Thursday, November 7, 2013, at 1PM CT: Improving Safety and Satisfaction in Ambulatory Care.
“We don’t typically associate the ambulatory care setting with serious lapses in quality that threaten patient safety. Much of the improvement in recent years targeting outpatient care has focused on access, waiting times, communication, and coordination of care. But these areas ripe for change have often obscured others that, if not handled well, can have even more dire consequences: the ordering of tests, the timely handling and communication of results, and the overall process of making a diagnosis in response to a patient’s symptoms or complaints, including making referrals to specialists… On the program, we’re going to find out what’s been learned from a three-year initiative known as PROMISES, charged with reducing malpractice risk in the ambulatory setting by making care safer, more efficient, and more reliable.”
Speakers for this broadcast will include Gordon Schiff, MD, Associate Director, Brigham Center for Patient Safety Research and Practice, Brigham and Women’s Hospital; Nicholas Leydon, MPH, Director, PROMISES Project, Massachusetts Department of Public Health; Frank Federico, RPh, Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI); Damian Folch, MD, Family Practice and Lifestyle Medicine (Chelmsford, MA).
Register for this broadcast.